Terms of Use

These Terms govern your use of Clyro. We may update them from time to time; material changes will be notified and the "last updated" date revised. Continued use after an update means you accept the revised Terms.

1. Who we are

Clyro is the platform and trade name of Clyro Trade & Technology S.A.E. ("Clyro", "we", "us"), Cairo, Egypt — a B2B platform for verified-origin food trade at clyro.trade. Contact: support@clyro.trade.

2. What Clyro is — and is not

Clyro provides a verified-exporter directory, request-for-quote and matching tools, a trade workspace (relationships, inventory, storage capacity, commercial records), market intelligence, verification and trust services, and integrations. Clyro is a facilitator and information platform. Clyro is not a party to any trade contract between users, does not take title to goods, and does not hold, transfer, or escrow funds. Trade terms, payment, delivery, and performance are solely between the transacting businesses.

3. Eligibility & accounts

The platform is for businesses and their authorized representatives. You must provide accurate information, keep your credentials secure, enable multi-factor authentication where required, and are responsible for activity under your account. You must have authority to act for the business you represent. We may suspend or terminate accounts that breach these Terms or present risk.

4. Roles & verification

Users act as exporters, buyers, service providers, input suppliers, storage operators, partners, or staff/verifiers. Exporters, suppliers, and facilities may undergo verification (document and evidence review). A "verified" status reflects the checks performed at a point in time; it is not a guarantee of a counterparty's conduct, solvency, or the quality of goods. Always conduct your own due diligence before contracting.

5. Acceptable use

You agree to use Clyro lawfully and honestly, and to follow the Acceptable Use Policy and Community Guidelines. You must not: submit false or fraudulent information or documents; impersonate others; scrape, copy, or clone the platform or its data; circumvent the platform to misappropriate data or contacts; upload malicious or illegal content; or interfere with the service's security or operation.

6. Fees, commissions & subscriptions

• Buyers use Clyro free of charge.
• Sell-side fees apply as published on the Pricing page and the Subscription/Billing Terms: success-based commissions on facilitated matches and selected-supplier deals (charged to the sell side only), and optional subscriptions for exporters, service providers, and input suppliers.
• Commission rates and subscription terms are as displayed; rate changes apply going forward and never alter already-agreed terms.
• Billing is by invoice. You are responsible for applicable taxes.

7. Content & your data

You retain rights to the business content you submit and grant Clyro a licence to host, process, and display it as needed to provide the service (e.g. showing a verified profile to potential buyers, or shared deal documents to a counterparty). How we handle personal data is described in the Privacy Policy. AI features are governed by the AI Usage Policy and the AI Disclaimers & Transparency notice.

8. Intellectual property

The Clyro platform, software, design, content, trademarks, and underlying architecture are owned by Clyro and protected by law. You receive a limited, revocable, non-exclusive right to use the platform per these Terms. You may not copy, reverse-engineer, resell, or build a competing service from the platform or its data.

9. Third-party services & integrations

The platform may connect to third-party services (e.g. ERP, data sources, email, payment-reference rails operated by others). Those services are governed by their own terms; Clyro is not responsible for third-party services.

10. Disclaimers

The platform, verification outcomes, market data, and AI outputs are provided "as is" for decision support and are not guarantees, professional advice, or a substitute for your own due diligence and qualified advisors. To the maximum extent permitted by law, Clyro disclaims implied warranties.

11. Limitation of liability

To the maximum extent permitted by applicable law, Clyro is not liable for indirect, incidental, or consequential losses, or for losses arising from trades, counterparties, third-party services, or reliance on verification/AI outputs. Clyro's total liability is limited as permitted by law and, where applicable, to the fees you paid to Clyro in the preceding 12 months.

12. Suspension & termination

You may stop using Clyro at any time. We may suspend or terminate access for breach, risk, legal requirement, or non-payment. Provisions that by nature survive (IP, confidentiality, disclaimers, liability, governing law) survive termination.

13. Governing law & disputes

These Terms are governed by the laws of the Arab Republic of Egypt. Disputes are subject to the competent courts of Cairo, Egypt, unless otherwise required by applicable mandatory law.

14. Contact

Questions about these Terms: support@clyro.trade (legal: legal@clyro.trade).

Clyro Terms of Use v1.0. A formal legal review is underway; revisions will be published as version updates.