Quick answers.

Clyro is a verified-connector platform for international produce trade. We curate a directory of vetted exporters, route qualified buyers to them, and provide the operational scaffolding — sample requests, document storage, shipment tracking, payment audit trail, ratings — to run a trade end-to-end. We do not hold money, issue letters of credit, or contract as a party on any deal. Clyro is operated by SulleX for Establishing Logistics Parks S.A.E. (Cairo, Egypt).

Five account types sign up directly, plus an invite-only partner type. Buyers — importers and wholesalers sourcing produce; always free. Exporters — companies exporting from origin; listed after seven-pillar verification, free to list, with optional Pro and Business plans. Service providers — inspection, logistics, customs, finance, and other trade services; listed after admin approval. Input suppliers — packaging, crates, and other trade inputs; listed by subscription. Cold storage and warehousing operators — list available storage space. Strategic partners (banks, institutions, trade bodies) are onboarded by the Clyro team rather than self-serve. Buyers are always free; sell-side parties monetize by subscription, and Clyro charges a deal commission only on the concierge Request Match (2%) and Clyro Selected (5%) flows.

No. Buyer accounts are free. Browsing the directory, submitting RFQs, requesting samples, and tracking shipments cost nothing. The only fee a buyer pays is to the service providers they engage (paid directly to them, on the provider's terms — never to Clyro).

Listing is free. Optional plans add higher limits and growth tools — Pro ($39/month or $390/year) and Business ($199/month or $1,990/year). Commission applies only to deals Clyro facilitates: 2% on a concierge Request Match and 5% on a Clyro Selected deal, each on FOB value with a $500 minimum, paid by the exporter (defined in the Sourcing Agreement). Direct contact through the public directory carries no commission. Clyro never charges buyers.

Most relevant to · exporter

Two ways. (1) Optional exporter subscriptions — listing is free; Pro and Business add higher limits and growth tools. (2) Commission on deals Clyro facilitates — 2% on a concierge Request Match and 5% on a Clyro Selected deal, each on FOB value with a $500 minimum, paid by the exporter. Service providers and input suppliers pay to be listed (free, or a paid Featured tier) — they are not charged a per-deal commission. Clyro never charges buyers.

A buyer has three ways to reach verified exporters, and matching is threshold-based and neutral — a paid plan never buys a higher rank.

Request Match (concierge). A private flow: the buyer submits a spec on Request Match, and Clyro auto-shortlists the verified exporters that clear the hard requirements (verified status, origin country, the crop, enough volume headroom, MOQ fit), then ranks them on a weighted score (certification fit, past performance, response rate, capacity headroom, recency) and invites everyone above the threshold to bid. Clyro reviews within about 24 hours and runs the bid and award workflow. This is the path that carries the 2% Match commission on a closed deal, on FOB value with a $500 minimum, paid by the exporter.

Publish RFQ (self-serve board). The buyer posts a spec on Publish RFQ; verified exporters see it and pitch directly, and the buyer negotiates on their own. The buyer's identity is hidden from non-verified visitors.

Contact Exporter (direct). From any exporter profile, the buyer can message the supplier directly. Direct directory contact carries no commission.

In every path the buyer signs the one-time Non-Circumvention Agreement on their first action, and Clyro never holds funds — money always flows bank-to-bank between buyer and exporter. Separately, Clyro Selected offers a handful of curated SKUs from named anchor suppliers, coordinated end-to-end, with a 5% supplier-paid commission.

Buyer accounts are free, always. Five steps to your first deal:

1. Sign up and complete your buyer profile — company name, country, and what you source. No fee. 2. Find suppliers — browse the verified exporter directory and Clyro Selected curated SKUs, or filter products by origin and spec. 3. Start a deal — three routes: Request Match (a private concierge — tell us your spec and we shortlist verified exporters for you), Publish RFQ (post your spec to the verified-exporter board and let them pitch), or Contact Exporter directly from any profile. You sign the one-time Non-Circumvention Agreement on your first request. 4. Agree terms — the exporter sends a pro-forma invoice (PI); you issue a Purchase Order (PO), generated on platform or uploaded from your ERP; the exporter accepts it on platform. 5. Pay direct, track, close — you pay the exporter bank-to-bank (Clyro never holds money) and record the reference; track shipment milestones; upload and receive trade docs; confirm delivery to close the deal. Both sides then leave a rating.

Buyers pay no Clyro fee on any of this.

Most relevant to · buyer

Listing is free. The path to a listed, discoverable profile:

1. Sign up and build your profile — fill your legal identity yourself (legal name, CR number, tax/VAT, company type — admin never edits these), plus your crops, capacity, certifications, and premises. 2. Pass verification — submit evidence for the seven-pillar review (legal registration, export readiness, quality systems, phyto and food safety, premises, track record, references). Clyro admin reviews each pillar; your documents stay admin-only and are never shown to buyers. 3. Go live — once verified you appear in the public directory with the green badge and your earned Verified-Origin tier, so buyers can find, filter, and contact you. 4. Win deals — respond to direct inquiries, get shortlisted on Request Match concierge RFQs, or pitch on the Publish RFQ board. Issue a pro-forma invoice (PI), accept the buyer's PO on platform, ship, and upload trade docs. 5. Build your track record — recorded on-platform deals earn your Trust score (on-time-ship, documentation accuracy, completion), which improves your directory discoverability.

Commission applies only to deals Clyro facilitates — 2% on a concierge Request Match and 5% on a Clyro Selected deal, each on FOB value with a $500 minimum, paid by you (see the Match-Eligibility agreement and the Selected Supplier agreement). Direct directory contact carries no commission. Optional Pro ($39/month or $390/year) and Business ($199/month or $1,990/year) plans add higher limits and growth tools. See pricing.

Most relevant to · exporter

Service providers offer trade services — inspection and QC, freight forwarding, customs brokerage, cargo insurance, lab testing, certification, and more.

1. Sign up and pick your services — choose your service types and the countries you cover from the managed lists (request a new value if yours is missing). 2. Get approved — Clyro admin reviews and approves your listing before it goes live. 3. Go live in the directory — buyers and exporters find you under Services; a buyer can add you to any RFQ or Selected order from the "Add Clyro services" card. 4. Receive deal-linked requests — engagements arrive as Service Requests tied to the deal; you quote and deliver on your own terms, and you are paid directly by the party that engaged you.

Service providers monetize by subscription, not per-deal commission: a free Listed tier or paid Featured and Premium tiers for prominence. Clyro never takes a cut of your service fee, and never charges buyers. See pricing.

Most relevant to · service provider

Every exporter passes a seven-pillar review before being listed: (1) legal & corporate registration, (2) regulatory export readiness, (3) quality systems (GlobalGAP/BRC/ISO 22000/HACCP), (4) phyto & food safety, (5) physical premises (site visit or video walkthrough plus photos), (6) commercial track record, (7) reputation & references. Each pillar has supporting documents reviewed by Clyro admin. See the public 7-pillar panel on any verified exporter's profile.

A structured documentary + operational review. We require: commercial registration, export licence, tax card, CAPQ export registration, third-party certifications (GlobalGAP / BRC / ISO 22000 / HACCP — at least one), phyto routine, MRL test capability, evidence of premises (site visit OR video walkthrough), volume validation, and two trade references. The full methodology page is at /verification. Documents are admin-only — never shown to buyers — but the green badge confirms each pillar passed.

A versioned clickwrap declaration every Clyro-listed exporter signs at onboarding (or before their first document upload). You confirm each document is authentic and current, you indemnify Clyro against forged/inaccurate docs, and Clyro can suspend your listing if any doc is later found false. Full text at /legal/exporter-verification-declaration.

Most relevant to · exporter

No. You fill your legal name, CR number, TIN, VAT number, and company type yourself. Admin can only review and verify what you've entered — they cannot edit your text fields, even if a value is wrong (you have to correct it). This is by design: admin verifies, owners own the data.

1. Buyer submits an RFQ or buys a Selected SKU. 2. Clyro matches/introduces to the relevant exporter(s). 3. Exporter optionally issues a pro-forma invoice (PI) with terms + bank details. 4. Buyer issues a Purchase Order (PO) — either generated on platform or uploaded from their ERP. 5. Exporter accepts the PO on platform (clickwrap, IP + UA logged). 6. Buyer initiates payment (SWIFT / LC / T/T) and records the bank reference + advice doc. 7. Exporter confirms receipt of funds and uploads their bank advice. 8. Goods ship (milestones tracked). 9. All trade docs uploaded (CI, packing list, B/L, phyto, CO, insurance, customs). 10. Buyer confirms delivery → closes the PO → mutual-release feedback opens.

A PI is an informational quote/offer from the exporter to the buyer. It states the goods, quantity, price, INCOTERM, payment terms, validity period, and the exporter's bank details for the buyer to open a Letter of Credit. The exporter issues the PI. It's not a binding contract — the binding instrument is the buyer's Purchase Order. PIs are issued from /dashboard/exporter/proforma-invoices/new.

Most relevant to · exporter

A PO is the binding commercial document where the buyer commits to buy goods on stated terms. The buyer issues the PO to the exporter. The exporter accepts on platform with a clickwrap (terms snapshot, IP + UA logged). Once accepted, the PO becomes the contractual basis for the shipment. Issue a PO from your Selected order detail page → "Issue PO".

Most relevant to · buyer

Yes. The Issue-PO form has a mode toggle: System-generated (fill the form, Clyro renders a PDF view) or Upload your own (upload the PDF from your ERP, give us its reference number, the rest of the cycle still runs on Clyro). Both modes give you the same downstream workflow — exporter accepts, payment tracking, shipment milestones.

Most relevant to · buyer

A Pro-forma invoice (PI) is a quote from the exporter — informational, not binding. The buyer uses it to open an LC or build a PO. A Purchase Order (PO) is the buyer's binding commitment to buy on stated terms. The exporter accepts the PO on platform, which seals the contract. A PI can be "converted" into a PO when the buyer issues the PO referencing the PI — Clyro auto-links them.

Standard trade docs: pre-shipment — spec sheet, packaging artwork, importer of record, pro-forma invoice (PI). Shipment-stage — commercial invoice (CI), packing list, bill of lading (B/L), certificate of origin (CO), phyto certificate, inspection report, lab results, insurance certificate. Customs — export declaration (origin), import clearance (destination), delivery note. Payment + legal — SWIFT advice (MT103), letter of credit, contract, LOI, NCA. All are uploadable in the Documents panel on the deal page; each gets a doc_type tag.

Deal documents (commercial docs on an RFQ or Selected order) are visible to: the buyer, the exporter (their counterparty), and Clyro admin. Service providers see only documents related to services they're executing. Verification documents (CR, tax card, VAT cert) are admin-only — never shown to buyers, exporters, or service providers. The verified badge on the exporter's profile confirms the docs passed, without exposing them.

No. Money flows bank-to-bank between buyer and exporter. Clyro records the SWIFT reference, LC number, issuing bank, value, date, and bank-issued advice documents from both sides — but the funds never touch a Clyro account. We are not a payment institution, escrow holder, or guarantor.

For each Purchase Order, the buyer creates a payment record: method (SWIFT/LC/T/T), reference number, issuing bank, amount, currency, date, and uploads the bank advice. The exporter then confirms receipt and uploads their own bank credit advice. Both documents are stored privately. When the total received equals the PO total, the PO status flips to payment_confirmed. Partial payments (e.g., 30% advance + 70% on B/L) are supported as multiple rows on the same PO.

SWIFT (MT103), Letter of Credit (LC), Telegraphic Transfer (T/T), and other methods (escrow, cash, etc.) for completeness. The platform records the reference — it does not initiate any payment. LCs are issued by the buyer's bank; Clyro can never issue an LC. SWIFT messages are bank-to-bank; Clyro can never send a SWIFT.

No. Clyro is never a party.

Clyro is a coordinator: it verifies exporter identity, introduces parties, and (where engaged) coordinates trade-related services through independent vetted partners. The commercial contract — the Purchase Order, sale terms, INCOTERMS, payment terms, and any disputes arising — is strictly between the buyer and the exporter. Clyro is not a counterparty.\n\nWhat this means in practice:\n- Clyro does not sign sale contracts, take title to goods, or hold funds.\n- Clyro does not provide legal, financial, or insurance advice.\n- In a dispute, Clyro can share its records (timestamps, identity verifications, deal documents the parties shared on the platform) on subpoena or by mutual consent — but Clyro itself is not a party to that dispute.\n- For legal counsel, see the Legal & dispute resolution category in /services for independent firms.\n\nThe buyer-exporter relationship is direct. Clyro's value is upstream of that relationship — verification, discovery, and coordination — not inside it.

Companies offering trade services: third-party inspection (SGS, Bureau Veritas, IFP), lab testing, certification, freight forwarding, customs clearance, marine cargo insurance, letters of credit, escrow, factoring, FX. They're vetted by Clyro before listing. Find them at /services and on individual provider profiles. Each lists their services + coverage countries + pricing model.

On any RFQ or Selected order detail page, the "Add Clyro services" card lets you pick a service and submit a service request. Clyro coordinates with the partner; you pay the partner directly on their terms. Clyro never charges you for routing the introduction.

Most relevant to · buyer

No. Clyro is a coordinator, not a law firm. The Legal & dispute resolution category in /services will list independent vetted trade-law firms once onboarded — covering trade contract law, international arbitration, customs & regulatory, and tax/VAT advisory. Contact us if you're a trade-law specialist interested in listing, or if you need a referral while we complete onboarding.

Each legal-services listing will show the firm's country coverage (e.g. Egypt, UAE, KSA, EU). Clyro verifies bar/license membership in the jurisdictions claimed before a firm goes live. You should always confirm jurisdictional fit with the firm directly — Clyro's verification is documentary, not a guarantee of suitability for your specific matter. Clyro never gives legal advice itself.

After a deal closes (Purchase Order = closed, or Selected order = closed_won), both parties are prompted to rate each other across several dimensions (communication, quality, timing, payment promptness, etc.). Ratings are mutually released: hidden from each side until both submit OR 14 days pass — preventing retaliatory bad reviews. Admin sees everything immediately. Standout positive comments can be promoted to public testimonials with the rater's consent.

When the deal hits a closing state (closed_won, closed_lost, or PO closed), the platform automatically emails both parties a feedback prompt with a direct link to the rating form. You can also access the prompt from your dashboard — open the deal and click "Leave feedback". Ratings stay hidden from the counterparty for 14 days OR until they also submit, whichever is first.

Document the issue at receipt (photos, lab results, inspection report) and upload them to the deal. Then raise the discrepancy with the exporter directly — they're your contractual counterparty. Clyro can mediate informally and provides the documentation trail (PO terms, payment proof, shipment milestones, docs) for any dispute. For binding dispute resolution, the PO's governing-law clause applies. Clyro is not the arbiter.

No. Clyro is the introducer and platform operator only — not a contracting party, agent, guarantor, or escrow holder. The PO is between the buyer and the exporter; commercial disputes are between them. Clyro's value is the verification standard before listing, the documentation trail during the deal, and the ratings infrastructure after. Buyers should always conduct their own due diligence before contracting.

A buyer clickwrap signed at first RFQ or Contact Exporter action. You agree not to bypass Clyro for 12 months on exporters introduced through the platform. Liquidated damages: 10% of any transaction concluded in breach. Selected SKUs carry an 18-month protection window. Full text at /legal/nca. This is what makes the introduction-based model viable — it protects Clyro's curation work.

Most relevant to · buyer